PineCone Ticket Information & Policies


Tickets for PineCone's 2018 Down Home Concerts are on sale now. Read all about our 2017-2018 Down Home Concerts!

Sign up on PineCone's e-mail list to receive weekly concert reminders - learn about ALL PineCone's programs, including free concerts, and have announcements and reminders about upcoming concerts delivered right to your inbox!

Join PineCone today or renew your membership to purchase tickets at our discounted member prices, and to be eligible for future members' only pre-sale opportunities for upcoming concerts. Your membership is tax deductible, and it will help PineCone continue to preserve, present and promote grassroots music for future generations. Why wait? Join PineCone today, and thank you for helping grassroots music flourish in North Carolina!

  • Basic membership: Discounts on up to 2 tickets per event, and pre-sale access.
  • Family membership: Discounts and pre-sale access extended to your entire family
  • Performer membership: Discounts on up to 4 tickets per event, and pre-sale access

Learn more about ALL PineCone's membership benefits



Call PineCone's in-house Ticket Hotline at 919-664-8302. Open Mon.-Fri., 9:00 a.m.-5:00 p.m. $5 flat per order fee; no per ticket fee! Let our friendly staff help you choose the seats that best meet your needs and preferences. For weekday (M-F) concerts, PineCone's box office is only open until 3 p.m.

Visa and MasterCard are accepted; we can now also accept American Express and Discover.

PineCone does not have a TTY compatible phone system, but we welcome calls through Relay North Carolina.

Send your completed Down Home Concerts ticket order form (PDF) and payment to:

P.O. Box 28534
Raleigh, NC 27611

You may visit the Duke Energy Center's Box Office, now located at the entrance to Memorial Auditorium's lobby; open Monday-Friday, 9:00 a.m.-5:30 p.m. For box office information, call 919-996-8700. On the night of a show, the box office opens one (1) hour prior to performance in the front lobby of the appropriate hall.

Phone/Mail/E-mail purchases through PineCone's office are subject to a $5.36 per order handling fee. Walk-up purchases are not subject to any additional fees.

Visa, MasterCard, American Express, and Discover are accepted. Make personal checks payable to: PineCone



Call 1-800-745-3000. PineCone members must use password to receive discount.

Order and print your tickets online at PineCone members must use password to receive discount. Please note: on the day-of-show, Ticketmaster stops selling online about 5 hours before showtime; if you can't get your tickets online the day-of-show, you still might be able to purchase tickets in person at the venue!

Visit your area's TicketMaster outlets. For locations, visit

Phone and online purchases are subject to per ticket fees set by TicketMaster.


PineCone is committed to making our programs accessible and welcoming to everyone. We work to make our events open to all by providing accessible spaces and seating for wheelchair users and patrons with limited mobility; assistive listening devices; and large print program notes. Upon request, we can also provide information in Braille, sign language interpreters, audio description, or other tools to help you fully participate in our programs. For specific accessibility information about the program(s) you are planning to attend, please contact Jamie Katz Court (communications -at-; 919-664-8333 x4) or Courtney Wheeler (membership -at-; ph 919-664-8333 x3).

The Duke Energy for the Performing Arts provides services including assistive listening devices, on-site wheelchairs, shuttle services, and wheelchair-accessible parking, entrances, and seating, as well as audio description (by request) and sign language interpretation (by request). Please contact the Center to arrange these or any other forms of personal assistance: 919-996-8700. Learn more about the Duke Energy Center's Accessibility options

PineCone members receive access to member pre-sales for all PineCone Down Home Concerts, and they get discounts on tickets to PineCone concerts! ALL TICKET SALES ARE FINAL.

Join PineCone today to be eligible for members' only presales and to save money on tickets. Your membership is tax deductible, and it will help PineCone continue to preserve, present, and promote grassroots music for future generations. Why wait? Join today! Thank you for helping grassroots music flourish in North Carolina!

A Note About Sales Tax

In November 2016, Wake County residents voted in favor of a half-cent increase to the local sales tax rate to help fund an expansion of public bus and train services. As of April 1, 2017 the sales tax rate is now 7.25%.

While PineCone has NOT raised ticket prices, the prices listed on the ticket order form DO include sales tax. In 2013, the NC Legislature passed a new law taxing admissions to a variety of events, from movies and sporting events to concerts and theater performances, which went into effect on Jan. 1, 2014. PineCone is still a non-profit organization, but non-profits are not exempt from this law, and we cannot afford to absorb this new tax, which is 7.25%. This tax will be applied at whichever outlet you use to purchase your PineCone tickets. Please let us know if you have any questions.

Payment Options

PineCone accepts payments by cash, check, or credit cards.

Refunds or Donation Credits

All ticket sales are final. We do not offer refunds for ticket purchases. In the event of a cancellation, tickets may be exchanged or refunded based on circumstances.

Tickets for events that you are unable to use may be donated to PineCone's annual fund as a tax-deductable contribution, provided that they are returned to the Box Office at least 48 hours prior to the given performance.


Exchanges are available as a special benefit to Contributor Level PineCone members and above. Exchanges must be handled through PineCone's box office (919-664-8302) during normal business hours, no later than 48 hours in advance of the performance date printed on your ticket.

No money will be refunded for tickets of lesser value. Customer must pay difference for higher value tickets. Tickets may not be exchanged for co-promotions. Contact us for further details.

Ticket Handling

Tickets ordered through PineCone's box office will be mailed to ticket buyer unless otherwise instructed. Orders received less than ten (10) calendar days prior to the performance will be held to be picked up at will call on the night of the performance. Will call typically opens an hour before showtime.

Service Fees

A $5.36 handling charge (per order) will be placed on all phone, fax, and mail orders placed through PineCone's box office. Tickets ordered online through Ticketmaster are subject to Ticketmaster's fees. There is a $25 dollar charge for all returned checks.

Waiting Lists

In the event of a sellout, the PineCone box office will maintain a waiting list in case tickets become available. To add your name to a waiting list, call 919-664-8302. If tickets become available, PineCone staff will contact people on the waiting list on a first-come, first-serve basis.

Cell Phones/Pagers

All mobile phones and pagers must be silenced before entering the theatre.

Cameras/Recording Devices

No cameras or recording devices of any kind are permitted in the theatres during a performance.


PineCone members are eligible for discounted tickets; Basic, Student and Senior Level members can order a pair of discount tickets to any PineCone concert. Family Level or Musician members and above can order multiple tickets at the discounted member rate.

Group Policies

Group discounts are available for many of our performances. Contact the PineCone box office at 919-664-8302 for information.

Order Online Anytime!








PineCone members receive exclusive pre-sale access to tickets to ALL Down Home Concerts. 

You can purchase your tickets 3 ways:

  • ONLINE (via - you will need your PineCone member password)
  • BY PHONE (PineCone Box Office: 919-664-8302)
  • IN PERSON (at the Duke Energy Center box office, located in front of Memorial Auditorium's lobby)

If you choose to purchase your tickets by phone via PineCone’s box office, we only charge a flat, $5.36 per order handling charge (includes sales tax), whether you order two tickets or 10, whether you are reserving tickets for one concert or all 6! NEW as of 2016: If you are a member at the SUPPORTER LEVEL or above, we’ll waive this handling charge for your order!

PineCone staff will make every effort to meet any specific seating requests; however, we only have two ticket terminals in the office, and the first day of our pre-sale is ALWAYS the busiest ticketing day of the year. And there are only 3 of us on staff, so checking phone messages also slows down our ability to take your orders over the phone. We LOVE talking with our members during the pre-sale, but we also want to ensure that we are serving each of you who calls us as efficiently as possible, so if you can’t get through right away, we recommend that you call us back instead of leaving us a message.

By contrast, reserving your tickets online allows you to choose your seats in real-time. However, if you order your tickets online, your order will be subject to Ticketmaster’s fees. Also, keep in mind that the PineCone pre-sale lasts for a FULL WEEK.

Finally, you can also fill out the Down Home Concerts ticket order form and mail it to us or e-mail it to us ( or - we will process these pre-orders in the order we receive them.

PineCone is committed to making our programs accessible and welcoming to all people, including people with vision, hearing, sensory, and/or mobility concerns. The Duke Energy Center’s services include assistive listening devices, on-site wheelchairs, shuttle services, and wheelchair-accessible parking, entrances, and seating areas, as well as audio description (by request) and sign language interpretation (by request). Please contact the Center directly if you have specific questions: 919-996-8700. Or ask us questions when you call PineCone’s box office - we want to ensure that you to have the best experience possible at these concerts!